1) Take a look at our website and choose which items, designs or packages you would like to hire. Feel free to contact us if you have any questions beforehand and we'll be happy to help!

2) Contact our team for a quote and to check availability for your event. Make sure you include as much information as possible in your request so we can give you accurate information.

3) We will get back to you with confirmation if we have your date and requested items available and answer any other questions at this time. We will then send you a quote based on what you have requested.

4) Once payment is confirmed, all of your requested items will be prepared for your event.

5) When the time comes, we will deliver and set up all requested items at your event venue. Once your event is over, we will come back to dismantle and pick everything up!

The standard hire period is 48hours from drop off. All prices shown are for this standard hire period. You are welcome to hire for longer or shorter but additional charges may apply. Please contact us with your requirements and we will quote accordingly.

Not only is hiring more cost effective, it allows you to fulfil your event décor fantasy without having to spend your valuable time sourcing items, as well as reducing stress on an important day! You won't have to worry about delivery, set up or storage after the event. We deliver to an agreed location, at an agreed time that fits in with your schedule and take it all away afterwards. Hiring is also more sustainable and means less wastage!

We aim to help make your event as smooth and stress free as possible, so we deliver and set up all items that have been hired for your event!

Delivery charges will apply for locations over 15 miles from our workshop (Coltishall, Norfolk). A full delivery quote will be given during the confirmation process.

Yes, collection of our items can be arranged in certain circumstances, however we do require suitable transport/vehicles for our larger items and do not accept couriers or responsibility for damage or injury that may occur on collection. We strongly recommend that we provide delivery to avoid any issues.

Yes, a minimum 25% deposit (with a minimum of £500) must be made in order to confirm the booking. The remaining balance of the items can be made in stage payments with the full balance required up to 4 weeks prior to your event. Your order is not secured, and items are not held until a payment has been made.

While we hope that all of our customers will treat our items and equipment with the utmost care, we are aware that sometimes accidents do happen!

If any significant damages occur beyond the standard wear and tear that is expected, the customer will be required to pay the full amount for the repair of the damaged item. Should the item be damaged beyond reasonable repair, the customer is required to pay the full amount to replace the item. This is inclusive of any damages caused by either accidents or deliberate misuse.

If, for any reason, you wish to cancel your order you should contact us as soon as possible.

Cancellations before 4 week prior to the date of delivery will not incur any additional charges. Cancellations made less than 4 weeks prior to the date of delivery will be subject to a cancellation fee equivalent to 25% of the total booking cost.

Cancellations made within 7 days of the delivery date will be charged 100% of the total booking cost.

If for any reason you need to reschedule your event, if we are available on the new requested date, we would be happy to move your booking, but a rescheduling fee will be applied.

We would be happy to arrange an appointment to visit our workshop. All visits must be booked in, we do not allow walk in visits as items will be in storage and we would prefer to be able to dress and stage your visit area so you can see as many of your items as possible. Please contact us to arrange a time and let us know which items you would like to see.

Yes, we are happy to make any adjustments to our designs in order to make them exactly what you want for your special day!

If you have any ideas that are not shown on our website, please contact us and we can see what we can do to make your visions come to life.

Please note that any changes or substitutions may be subject to additional charges.

Of course! If you are struggling to decide which of our pieces would work best at your chosen venue, we would be happy to help. If you send us pictures or videos of your venue (or we would even be happy to visit the venue in person if possible!), we can recommend which of our designs would look great in the space.

Yes! We are always up for a challenge, so we would love to work with you to create something new and special for your event. Please contact us with your ideas and we will do our best to make them come to life!

Please note that bespoke designs may be subject to additional charges and may require longer lead times.

We have public liability insurance up to the value of £5 million as is required by most venues. We can supply a certificate of insurance to your venue upon request.

We have made lots of great connections who we would be happy to recommend! Check out out our Friends of R&B page to find out more.