Please read this agreement carefully. Upon entering into this agreement, you the hirer, agreed to be bound by the terms within. These are the only terms and conditions upon which will form a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by Rustic and Bootiful Ltd.
Within these terms and conditions reference to “goods” “order/s” or “item/s” shall include all items hired by you from us under the contract for hire agreement.
Order Substitutions
We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order being dispatched.
We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and will refund in full any payment you have made.
Payments and Deposits
All goods hired will require a non-refundable deposit of 25% of the total order cost (with a minimum of £500) at the time of the booking to secure the order. If the required delivery date is within 4 weeks of placing your order, full payment will be required.
The balance of the complete cost of the hire (inclusive of the delivery and collection charge) is due for payment 4 weeks prior to the goods being dispatched.
Payment must be made by bank transfer upon receiving our invoice.
If the balance payment is not received, we reserve the right to withdraw our acceptance of your order. Delivery will not be made without receipt of the full invoiced balance.
If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and for the costs for the extended hire.
No refunds or credits will be issued for any items that are returned unused.
Damaged Goods
Goods in your care shall always remain your responsibility. When goods are returned badly damaged in any way, we have the right to charge you the replacement cost or treatment charge. Details of these charges are available upon request. The hirer shall be solely responsible for the hired goods.
Hotels/venues or any other third-party involvement will be exempt from any responsibility regarding hired goods and will not be held accountable should any damage occur whilst on their premises unless they themselves are the hirer.
Substitute items will not be accepted, and all damaged items remain the property of Rustic and Bootiful and should therefore be returned.
Generally, hire companies will charge a refundable deposit to cover damaged goods. As many of our pieces are unique and would usually exceed the usual sums of money requested, we have decided not to follow this requirement to hire. Instead, we will ask you to sign a copy of our terms and conditions which form a contract stating that you will pay all costs incurred if any item is lost or badly damaged.
Ownership
All goods remain the property of Rustic and Bootiful Ltd when entering into the hiring agreement.
Delivery and Collection
Deliveries and collections will be made in person by a Rustic and Bootiful representative using our own fully serviced vehicles. In some instances, items can be collected from our premises by prior arrangement. We do not send items in the post.
We warrant that at the time of delivery goods will be of satisfactory quality; however, we are not liable for any damages or losses incurred during transit. We reserve the right to choose an appropriate replacement to your specified item should the necessity arise. Any necessary substitutions will be communicated to you prior to your order being dispatched.
Delivery and collection charges are quoted on an individual basis, based on the location postcode. The prices stated on our website are an estimate and are subject to change.
You or an appointed person will be required to inspect and sign for the goods at the time of delivery. Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised to do so. Any discrepancies to the order must be notified within 24 hours of the delivery. Any discrepancies that are not notified during this period will be exempt from any credit/refund.
Please be aware that the goods remain your responsibility until they have been collected by Rustic and Bootiful. You should therefore make every effort to ensure goods are kept in a reasonable condition during this time.
Goods not available for collection on the agreed date and time will incur an additional collection fee, plus a fee of 25% of the listed hire price per item per day.
Any additional loose decorations and flowers in containers not owned by Rustic and Bootiful will be removed and left at the venue. Any decorations which are strapped or taped to products may not be removed as often this can be difficult without destroying the arrangement.
We will make every effort to deliver and collect your order at the specified times, however we will not be liable for any loss arising directly or indirectly from any delay in the delivery or collection of the goods.
Liabilities
In no circumstances shall our liability to you exceed the invoice value of the contract.
Rustic and Bootiful or any of their team shall not be liable for any damages, injury or loss caused by any of the hired good throughout the duration of this hire.
It is up to the customer to satisfy themselves that the suitability, condition and placement of the equipment by our team is sufficient upon receipt.
Caution should be exercised especially with the use of candles; we shall not be liable for any damage/injury/loss caused as a result of using candles. Permission should be sought from the venue as to the suitability of all items hired.
Privacy Policy
Rustic and Bootiful treats any personal information you provide in accordance with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services to be provided and/or to respond to requests you have made to provide any desired information.
Use of the Rustic and Bootiful website does not require you to disclose any personal information unless you make an inquiry or contact us directly via email.
Rustic and Bootiful does not sell, trade or rent your information to third parties.